HOW CAN WE HELP?
Orders
Can I change or cancel my order?
Orders begin processing immediately and cannot be changed, modified, or canceled once they have been placed.
If you’re experiencing technical issues before placing your order, please contact us before checking out—we’re always happy to help.
Returns & Exchanges
Need help with a return or exchange?
our Returns & Exchanges page for complete details, including eligibility, store credit, and Final Sale items.
Shipping & Delivery
Need shipping information?
Visit our Shipping & Delivery page for shipping rates, processing times, delivery information, and Online Exclusive shipping details.
UPTOWN Perks
Does UPTOWN have a rewards program?
Yes!
Join UPTOWN Perks to earn points, redeem rewards, celebrate your birthday, and enjoy exclusive member offers.
Discounts
Can I combine discount codes?
No. Only one promotion or discount may be applied per order unless otherwise stated.
Review, Welcome, Military/First Responder, Student/Teacher, and other promotional discounts cannot be combined with sales, gift cards, or additional discount codes.
Military/First Responder and Student/Teacher discounts are available in store only with a valid ID.
Shopping
What if my size is sold out?
If your size is unavailable, simply:
• Select your size
• Click Notify Me When Available
• Enter your email address or phone number
We’ll let you know as soon as it’s back in stock.
Do you have a retail store?
Yes! We’d love to see you.
Visit us at:
UPTOWN
642 Main Street
Ramona, CA 92065
Can I pick up my order?
Yes!
Eligible merchandise may be selected for In-Store Pickup during checkout.
Please note that Online Exclusives ship directly from our vendors, and applicable shipping charges still apply.
Payments
What payment methods do you accept?
We accept all major credit cards, along with:
• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Venmo
• Shop Pay
• Afterpay
• Sezzle
…and other payment methods supported through Shopify.
Do you offer payment plans?
Yes! We currently offer:
• Shop Pay Installments
• Afterpay
• Sezzle
Eligibility and payment terms are determined by each provider.
For questions about your account, payments, or payment schedule, please contact your payment provider directly.
Gift Cards
Do you sell Gift Cards?
Absolutely!
Gift Cards are available both online and in store.
Gift Cards never expire, are non-refundable, and cannot be purchased using promotional discounts.
Still Have a Question?
We’re always happy to help.
Whether you have a question about an order, sizing, or finding the perfect piece, our team is here for you.
Style That Feels Like Home. 🖤