RETURNS & EXCHANGES
At UPTOWN, we want you to love every purchase. If something isn’t quite right, we’re happy to help within the guidelines below.
Standard Returns
Eligible merchandise may be returned within 14 days of delivery (based on USPS tracking) or 14 days from your in-store purchase date.
Approved returns will be issued as Store Credit directly to your customer account. Store Credit never expires and may be redeemed online or in store.
To be eligible for a return, merchandise must be:
• Unworn, unwashed, and unused
• Free of stains, odors, pet hair, or damage
• Returned with all original tags attached
• Returned in its original packaging, when applicable
Items that do not meet these requirements will not be accepted and will be returned to the customer.
UPTOWN reserves the right to refuse any return that does not meet the conditions outlined above.
Holiday Returns
Purchases made between December 1 and December 24 may be returned through January 7.
Online Exclusives
Our Online Exclusives are specially sourced items available only through our website.
Because these items ship directly from our vendors, all Online Exclusives are Final Sale.
• No returns
• No exchanges
• No cancellations once an order has been placed
If you select In-Store Pickup for an Online Exclusive, applicable shipping charges will still apply and are due at pickup.
Final Sale Items
The following items are Final Sale and are not eligible for return or exchange:
• Online Exclusives
• Gift Cards
• Merchandise discounted 30% or more
• Items in THE SALE EDIT collection
• Merchandise marked Final Sale and/or FS
• Kate Spade merchandise
• Jewelry
• Hats
• Sunglasses
• Handbags
• Drinkware
• Candles
• Swimwear
• Undergarments
• Health, beauty, and personal care products
• Customized or personalized merchandise
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at:
We’ll work quickly to make it right.
Packages marked Delivered by the shipping carrier but lost or stolen after delivery are the responsibility of the carrier. We recommend shipping to a secure delivery location whenever possible.
Exchanges
We currently offer exchanges only for merchandise that arrives damaged or defective.
To request an exchange, please email us before mailing your item.
Returns should be mailed to:
UPTOWN
Attn: Returns
642 Main Street
Ramona, CA 92065
Shipping
• Standard shipping is a flat $10.
• Online Exclusive items may have separate shipping rates based on the vendor.
• Online Exclusive orders selected for In-Store Pickup are still subject to applicable shipping charges.
• Shipping charges are non-refundable.
For returns valued over $50, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of untracked packages.
Our Promise
We believe shopping should feel personal, effortless, and enjoyable. If you have questions before placing an order, our team is always happy to help with sizing, styling, or product recommendations so you can shop with confidence.
Thank you for supporting our family-owned small business.
Style That Feels Like Home. 🖤